Refund Policy

Last Updated: March 25, 2026

30-Day Money-Back Guarantee — At Allevara, we stand behind the quality of our products and want you to shop with confidence.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

Refund requests must be submitted within 30 days of the delivery date
Requests made after 30 days from delivery are not eligible and will not be approved
Shipping and handling fees are non-refundable
Product returns are not required and not accepted

Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

Refund requests submitted outside of the 30-day guarantee period
Subscription renewals or recurring charges processed after the 30-day window
Orders that have already been processed or fulfilled once the 30-day period has passed
Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Subscriptions

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

How to Request a Refund

To initiate a refund, please follow these steps:

Contact us by emailing support@allevara.com with the subject line "Refund Request" within 30 days of your delivery date.
Include your full name, order number, and the reason for your refund request.
Our customer support team will respond within 1–2 business days.
Once your request is approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@allevara.com with photos of the issue. We will promptly send a replacement at no additional cost or issue a full refund, including any applicable shipping charges.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@allevara.com so we can assist you accordingly.